Tag: Consumer affairs

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Uber charged me £332 for a 1.75-mile trip home

Last week I booked an Uber from our favourite pub to my home in north London – a trip of 1.75 miles I have taken several hundred times. I was riding with two friends whom I regularly drop off on the way. I asked the driver to use my preferred route, he refused and a…
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July 20, 2021 0

My Uber Eats account was hacked and I was charged, but it won’t listen

I recently received an email from Uber Eats telling me I’d made a £40 takeaway food order and that my PayPal account had been charged. The only problem is … it wasn’t me. It soon emerged that my Uber account had been hacked and, to make matters worse, the hackers had managed to set up…
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April 5, 2021 0

Delivery disaster: the hidden environmental cost of your online shopping

There’s still something magical about the idea of browsing a world of goods online, choosing what you want and having it delivered to your door, sometimes within hours. You may give a fleeting thought to the environmental impact when you are drowning in excess packaging (nearly a third of solid waste in the US comes…
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February 17, 2020 0

UberEats to change ‘unfair’ contract that forces restaurants to pay all refunds

UberEats in Australia has agreed to change an “unfair” contract that forced local restaurants to pay for all customer refunds – even if they were not at fault – after an investigation by the Australian Competition and Consumer Commission. Previously, if a customer requested a refund, that money came out of the restaurant’s pocket –…
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July 17, 2019 0
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